Frequently Asked Questions

General

  • You may email Kaitlyn directly at thepinnedprairie@gmail.com or fill out any of the contact forms on the website (located at the bottom of each page).

    Allow up to 24 hours for a response, within regular business hours of Monday-Friday 8am-4pm PST. Closed Saturday/Sunday.

  • For made to order items listed on my website, allow 3 weeks for the turnaround time. Any items listed as “ready to ship”, allow 1-5 business days turnaround time. Custom orders, allow 3-5 weeks but exact estimation is discussed during the custom order consultation and quote process. Shipping time is additional to the listed turnaround times.

    Your order will be worked on and shipped out based on the date you ordered, within our turnaround time. We aim to work on orders the week of to a few days before it is due, shipping out no later than the exact due date. Once completed, the tracking number will be emailed over.

  • Made to order means we are making your order exactly how you ordered! While we have fabric yardage in our studio, there are no finished products ready to be shipped out (unless specifically stated). All quilts and loveys are customized by the printed fabric chosen and the minky backing color.

    Custom order means we work together to create something I do not offer in-house. It is made specifically and uniquely for you, the customer. You tell me your vision and I can help make it come to life! I would love to hear about the baby shower theme, nursery theme, and any other details to help me make exactly what you are needing. This requires lots of communication and planning. A specialized quote will be provided based on what you are wanting. To reach out about a custom order, please visit our “Custom Order” inquire page.

    All items are handmade and directly made from scratch by Kaitlyn, nothing is outsourced!

  • X-Small: 38” W x 46” L (baby / crib)

    Small: 44” W x 54” L (baby / crib) - Most Popular

    Medium: 80” W x 60” L (oversized throw)

    Large: 88” W x 90” L (Full / Twin)

    For larger or customized sizes, please contact me for a quote.

  • Quilts: Tumble wash on low. Dry on low heat, or air dry. Hand wash and spot cleaning ok. Fabric detergent and softeners ok. Do not bleach. Low steam or iron.

    Loveys: Tumble wash on low. Air dry, don’t use dryer. Hand wash and spot cleaning ok. Fabric detergent and softeners ok. Do not bleach. Low steam or iron.

  • Orders $35+ automatically qualify for free USPS Ground Advantage. You may also upgrade your shipping to a quicker speed (priority, express and international) for an additional cost.

  • Absolutely! Before you order, please reach out to Kaitlyn so she can confirm availability. If approved/accepted, you will have permission to purchase your item(s) within 24 hours. The rush upgrade is a guarantee your order will be pushed to the top of our que, bypassing our current turnaround time.

    2025 Rush Fees | $50 per quilt, $10 per lovey

    You MUST contact us before purchasing the rush listings, only some made to order or custom items are eligible for rush order due to availability.

    • Rush upgrades are NOT always guaranteed due to workload or schedule availability. 

    • Upgraded priority shipping may also be needed at an additional cost

    Once purchased, the rush fee is non-refundable and non-cancellable. Please contact us prior to purchasing, to ensure availability for working in your order as a rush!

  • Yes I do! Please contact me by filling out the Custom Order inquiry form on my “Custom Orders” tab. Please provide me with as much details as possible. I would love to let you know if that is something I can do for you and provide a quote for you.

Cancellation, Return & Exchange Policies

  • Cancellation requests made within 24 hours of purchase are eligible for a refund. To request a cancellation, please email thepinnedprairie@gmail.com or fill out any contact form for the next steps. The only items ineligible for a refund within the 24 hours of purchasing, includes our ready to ship items and custom orders.



    The Pinned Prairie cannot be held responsible for changes in plans that deem our products unnecessary after ordering. We emphasize that ordering from a small business necessitates mutual commitment. Should you have any questions, we are always available to address them prior to placing an order.

    In the event that The Pinned Prairie becomes unable to carry out or fulfill an order of any type before it is finalized, your order will be canceled, and a refund will be issued.

  • Due to the ready to ship, made to order and custom status of all our products, returns or not available.

    Please read the product description well, look at photos and email us if there are any questions regarding for clarification. You are also more than welcome to ask for our advice on what quilts or loveys would work best.

    Kaitlyn would be more than happy to ensure you pick what you are looking for, please fill out the contact form or send an email to thepinnedprairie@gmail.com.

    Contact us with any concerns or problems within 5 days of delivery.

Shipping

  • While based in Arizona, USA; we do ship world wide!

    Please note customs and duties fees may apply for international shipments. These would be collected upon delivery and are the responsibility of the buyer.

  • We typically use USPS for all our domestic shipping. Most international orders are typically shipped via UPS or FedEx.

    At checkout, you can choose the shipping speeds available to your area. Orders $35+ qualify for Free USPS Ground Advantage shipping. All shipping options can be upgraded, at checkout for expedited shipping options.

  • All prices and custom quotes are provided via USD $ dollars.

  • International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by The Pinned Prairie, and thus cannot be refunded.

    We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees, we recommend contacting your country's customs office or tax agent for respective charges and rates.

    If the duties remain unpaid, the item might be returned to us, rendering it ineligible for a refund as we would then be required to cover the duties for its re-importation into the USA.

  • Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.

    PROTECT YOUR DELIVERY WITH NAVIDIUM SHIPPING PROTECTION

    WHAT WE DEEM AS LOST:

    • Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.

    • We reserve the right to classify your shipment as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays

    WHAT WE DEEM AS DAMAGED:

    • We reserve the right to classify your shipment as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays

    WHAT WE DEEM AS DAMAGED:

    • Items arrive damaged in transit

    • Some of your order is missing due to the box/packet opening in transit 

    Please contact us immediately if your items have arrived damaged or something is missing. Submit photographic evidence of tampered items.

    WHAT WE DO NOT COVER:

    • Missing parcels or redelivery fees due to incorrect address information provided by you

    • Delays in transit 

    • Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays

    • Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund

    • Items that are returned to us for a refund or exchange that are not in a resalable condition

    HOW TO SUBMIT YOUR CLAIM:

    If your parcel is lost or damaged, please contact us at kaitlyn@bellebotanicalcreations.com

    A member of our customer service team will assist you within 24-48 hours, during regular business hours of Monday-Friday 8am-5pm PST. What to include in your claim email: 

    • Subject line: SHIPPING PROTECTION CLAIM for order #12345 (This can be found in your order email)

    • Description of your issue

    • Photo evidence of damage if applicable

    We will continue to track your parcel and should it appear, we request it be sent back to us at our expense. Upon receipt of the item we will also grant you a discount code for future use.

    By selecting Navidium shipping protection, you agree to these terms. 

    We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

    OUR POLICY FOR UNPROTECTED PARCELS:

    We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

    If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.

    *Shipping Protection is non-refundable. 

Contact Us

Have a question or need personalized advice? Fill out the contact form and expect a response from Kaitlyn within 24 hours, during regular business hours of Monday-Friday 9am -4pm MST.